I. North America
•United States: No special delivery restrictions; process in accordance with regular procedures.
•Canada: Bulk orders are not accepted. Each order can include a maximum of 2 Lucky Spoons or 2 Lucky Drawers. The recipient must provide a complete full name; abbreviations, first name only, or last name only are not allowed. In addition, only one order per week is accepted for the same recipient. Please note that it is strictly prohibited to use the name of a company, warehouse, hotel, restaurant, or any other commercial institution as the recipient, and recipient names containing terms such as "Inc.", "LTD", or "Corporation" are also not accepted.
•Mexico: No special delivery restrictions; process in accordance with regular procedures.
II. Europe
•France🇫🇷, United Kingdom🇬🇧, Germany🇩🇪, Italy🇮🇹, Spain🇪🇸, Netherlands🇳🇱, Belgium🇧🇪, Austria🇦🇹, Czech Republic🇨🇿, Romania🇷🇴, Slovakia🇸🇰, Hungary🇭🇺, Norway🇳🇴, Luxembourg🇱🇺, Cyprus🇨🇾, Bulgaria🇧🇬, Croatia🇭🇷: No special delivery restrictions; process in accordance with regular procedures.
•Sweden🇸🇪, Denmark🇩🇰, Finland🇫🇮, Estonia🇪🇪, Latvia🇱🇻, Lithuania🇱🇹: Some carriers only provide delivery services via pick-up points (pick-up locations or lockers). Recipients must provide accurate and complete contact information to avoid delivery failure.
•Poland🇵🇱: Packstation address delivery is only supported in the four cities: Warsaw, Wroclaw, Poznan, and Krakow.
•Portugal🇵🇹: PO BOX addresses are not accepted as recipient addresses.
•Greece🇬🇷: PO BOX addresses are not accepted as recipient addresses.
•Switzerland🇨🇭: If the total value of parcels received by the recipient in a single day exceeds 62 Swiss Francs (CHF), the customs will charge the recipient additional Value Added Tax (VAT) and duties.
•Ireland🇮🇪: Large orders are not accepted. Each package can include a maximum of 2 Lucky Spoons or 2 Lucky Drawers.
III. Asia
•Singapore🇸🇬, Malaysia🇲🇾, the Philippines🇵🇭, Thailand🇹🇭, Vietnam🇻🇳: No special delivery restrictions; process in accordance with regular procedures.
•South Korea🇰🇷: Bulk orders are not accepted. Each order can include a maximum of 1 Lucky Spoon or 1 Lucky Drawer. The recipient's name, address, and all other delivery information must be filled in Korean. In addition, the South Korean customs currently requires the recipient's ID number and Personal Customs Clearance Code (PCCC), which must be completely consistent with the name, phone number, and delivery address filed with the customs (the format of the clearance code is P + 12 digits, for example: P123456789012). Please fill in this information in the order notes when placing an order.
•Japan🇯🇵: Only parcels for personal use are accepted, and the recipient's address must not be a commercial facility such as a company, warehouse, restaurant, or hotel. If the customs determines that the recipient's address is a commercial address, all losses arising therefrom shall be borne by the recipient. It is recommended to fill in the recipient's name and address in Japanese, which is convenient for filling in delivery information and helps local delivery personnel deliver accurately. The recipient must provide a complete full name; abbreviations, first name only, or last name only are not allowed, otherwise, it may affect the customs clearance progress and cause unnecessary delays.
•Israel🇮🇱: Delivery to the Gaza Strip is temporarily unavailable; regular delivery is door-to-door. Please be sure to provide an accurate recipient address and a valid contact phone number; if you need to pick up the package at a pick-up point, please contact us proactively.
•United Arab Emirates🇦🇪: PO BOX addresses are not accepted as recipient addresses; please be sure to provide an accurate recipient address and a valid contact phone number.
•Saudi Arabia🇸🇦: Bulk orders are not accepted. Each order can include a maximum of 2 Lucky Spoons or 2 Lucky Drawers; PO BOX addresses are not accepted as recipient addresses. Please be sure to provide an accurate recipient address, a valid contact phone number, and a valid Short Address. The format of the Short Address is 4 letters + 4 numbers, for example: RAGI2929. Reference methods for obtaining the Short Address are as follows: 1. Through the official website of Saudi Post (SPL): https://splonline.com.sa/ar/ (Note: This webpage currently fails to parse; you can try accessing it later or obtain it through other methods); 2. Call the automated hotline: +966 11 289 88888; 3. The recipient can obtain the Short Address by sending their location to Saudi Post (SPL) via WhatsApp.
•Kuwait🇰🇼, Qatar🇶🇦: PO BOX addresses are not accepted as recipient addresses; please be sure to provide an accurate recipient address and a valid contact phone number.
